To monitor compliance with our Ethics and Compliance Corporate Program, our stakeholders can report noncompliance with the program’s provisions by calling our Ethics Toll-Free Line, particularly in cases of fraud, corruption, bribery, money-laundering and financing of terrorism. This is how this channel is structured
Each of our affiliates has an ethics line to consult or report any breach of the Code of Ethics and Conduct, wherever you are.
To have a communication channel through which stakeholders of ISA and its companies can consult or report breaches of our Code of Ethics and Conduct.
An external call center serves the ethics line. Once the cases have been received, recorded and classified, these are managed by the Ethics Committee.
The information received through the ethics line is classified and managed as confidential. Personal data are processed appropriately and for authorized purposes.
The identity of the person is protected.
To accompany the management of ethical issues, the organization has a protocol that establishes the criteria and stages that must be followed to analyze, manage, report and respond to a report of non-compliance with the code of ethics and conduct and, in general, with what is defined in the Business Ethics and Compliance Program.
Inquiries, Reports, or Complaints regarding Ethical Matters can be submitted anonymously if requested by the whistleblower through the reception channels. ISA and its Companies have ensured that providing the whistleblower’s identity is optional. However, ISA and its Companies encourage the disclosure of identity by those who report or file complaints about these situations to facilitate obtaining information that enhances the effective management of the Ethical Matter.
ISA and its Companies will protect the identity of any individual who, in good faith, reports a potential violation or raises concerns related to Ethical Matters. They will also ensure that no form of retaliation is taken against those who submit such complaints.
Individuals who believe they have been subjected to retaliation may report or file a complaint through the consultation and complaint channels. When doing so, they must provide all available information and documentation through any of the aforementioned channels. Once the situation has been reviewed, if retaliation against anyone who has inquired about or reported an Ethical Matter is confirmed, ISA and its Companies will take the necessary and appropriate measures to address the resulting consequences.
